Kent County Council: CN270830 - Concessionary Cards and Associated Services Contract

Contracting authority

Contracting authority:

Kent County Council

Public Procurement Organisation Number:

PLDL-8938-YGYW

Address:

Sessions House, County Hall, County Road
Maidstone
ME14 1XQ
UK

Contact name:

Not provided

Email:

cameron.croucher@kent.gov.uk

Telephone:

Not provided

Website:

Not provided

Organisation type:

REGIONAL_AUTHORITY

Devolved regulations that apply:

None

Procedure

Procedure type:

Open procedure

Preliminary market engagement conducted:

Not provided

Special regime:

None

Scope

Title:

CN270830 - Concessionary Cards and Associated Services Contract

Reference number:

CN270830

Main category:

SERVICES

Description:

Kent County Council is seeking to appoint a supplier to deliver it's Concessionary Cards and Associated Services contract, which includes elements such as:

1. Smart Card Production for Kent Concessionary Travel Schemes
Production of smart, data-encoded bus passes with relevant personalisation and adherence to scheme requirements and national ITSO standards. Approximately 250,000 ENCTS passes are renewed every five years, in addition to new applications and replacements, and are distributed to home addresses. Approximately 27,000 Kent Travel Saver passes are renewed each summer and distributed to schools.

2. Entitled Scholar Pass Production
Production of non-smart bus passes for children entitled to free school transport. Around 5,000 passes are reprinted annually, plus in-year replacements, and are sent to schools and home addresses.

3. Application Portals
Provision of customer-facing application and self-service platforms for ENCTS and Kent Travel Saver, meeting relevant national and KCC IT and data security standards.

4. Customer Management Systems
Scheme and customer management systems for ENCTS and Kent Travel Saver, enabling authorised staff to manage and update customer records and status, and to cancel and reorder passes.

5. ENCTS Administration
Management of customer enquiries and complaints relating to applications and passes; processing new and renewed ENCTS applications submitted online or by post; and assessment of applications and supporting evidence against national eligibility criteria and guidance.

6. HOPS
Smartcard management for Kent Travel Saver and ENCTS, including capture, recording and export of journey data from operator ticket machines and the sending of messages to ticket machines and smartcards, including hot-listing cancelled passes.

Total value (estimated):

GBP 1,800,000 excluding VAT

GBP 2,160,000 including VAT

Contract dates (estimated):

01/02/2029 to 31/01/2033

CPV classifications:

71311200 - Transport systems consultancy services.

Delivery regions:

UKJ4 - Kent

Participation

Suitable for SMEs:

Yes

Suitable for VCSEs:

No

Engagement

Engagement deadline:

27/11/2026

Engagement status:

The engagement has not yet been carried out.

Engagement process description:

Kent County Council is seeking to appoint a supplier to deliver it's Concessionary Cards and Associated Services contract, which includes elements such as:

1. Smart Card Production for Kent Concessionary Travel Schemes
Production of smart, data-encoded bus passes with relevant personalisation and adherence to scheme requirements and national ITSO standards. Approximately 250,000 ENCTS passes are renewed every five years, in addition to new applications and replacements, and are distributed to home addresses. Approximately 27,000 Kent Travel Saver passes are renewed each summer and distributed to schools.

2. Entitled Scholar Pass Production
Production of non-smart bus passes for children entitled to free school transport. Around 5,000 passes are reprinted annually, plus in-year replacements, and are sent to schools and home addresses.

3. Application Portals
Provision of customer-facing application and self-service platforms for ENCTS and Kent Travel Saver, meeting relevant national and KCC IT and data security standards.

4. Customer Management Systems
Scheme and customer management systems for ENCTS and Kent Travel Saver, enabling authorised staff to manage and update customer records and status, and to cancel and reorder passes.

5. ENCTS Administration
Management of customer enquiries and complaints relating to applications and passes; processing new and renewed ENCTS applications submitted online or by post; and assessment of applications and supporting evidence against national eligibility criteria and guidance.

6. HOPS
Smartcard management for Kent Travel Saver and ENCTS, including capture, recording and export of journey data from operator ticket machines and the sending of messages to ticket machines and smartcards, including hot-listing cancelled passes.

Submission

Publication date of tender notice (estimated):

22/02/2027

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